Effective Date: 1^st June 2024

At REMY REAL ESTATE, we strive to provide exceptional service to our clients. Our cancellation policy is designed to be fair to both the property owners and the guests. Please review our cancellation policy carefully.

1. General Cancellation Policy

1.1 Notice Requirement: To cancel a reservation, you must provide notice to REMY REAL ESTATE within the time frame specified for the property.

1.2 Refund Eligibility: Refund eligibility and the amount of refund will depend on the timing of your cancellation as outlined in the property-specific cancellation policy.

2. Property-Specific Cancellation Policies

2.1 Individual Property Policies: Each property listed on REMY REAL ESTATE may have its own cancellation policy, which will be stated clearly in the property listing. These policies may vary, so it is important to review the specific terms for the property you are booking.

2.2 Standard Cancellation Periods:

• Full Refund: If you cancel at least 2 days before the check-in date, you will receive a full refund.
• Partial Refund: If you cancel between 2 days and 2 days before the check-in date, you will receive a [Insert Percentage]% refund.
• No Refund: If you cancel less than 2 days before the check-in date, no refund will be issued.

3. Booking Modifications

3.1 Change Requests: Requests to change your reservation dates or other details are subject to availability and may incur additional fees. Changes made within the cancellation period may be treated as cancellations and rebookings.

3.2 Owner Approval: All modifications are subject to the property owner’s approval. REMY REAL ESTATE cannot guarantee that changes will be accommodated.

4. Special Circumstances

4.1 Force Majeure: In cases of force majeure (e.g., natural disasters, pandemics), REMY REAL ESTATE will assess cancellation and refund requests on a case-by-case basis. We will aim to provide fair solutions in these exceptional circumstances.

4.2 Extenuating Circumstances: If you need to cancel due to extenuating circumstances, please contact us as soon as possible. We will consider such requests on a case-by-case basis.

5. How to Cancel

5.1 Cancellation Process: To cancel a reservation, please log in to your REMY REAL ESTATE account and follow the instructions provided. You may also contact our customer service team at [Email Address] or [Phone Number].

5.2 Confirmation: Upon successful cancellation, you will receive a confirmation email with the details of your cancellation and any applicable refund.

6. Refund Process

6.1 Processing Time: Refunds will be processed within 2 business days of your cancellation request. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

6.2 Method of Refund: Refunds will be issued to the original payment method used for the reservation. If this is not possible, an alternative method may be arranged.

7. Contact Information

If you have any questions or concerns about our cancellation policy, please contact us at:

REMY REAL ESTATE
Kigali, Rwanda
[email protected]
+250 785 120 577

By making a reservation with REMY REAL ESTATE, you acknowledge that you have read, understood, and agree to comply with this Cancellation Policy.